Libib EU-US and Swiss-US Privacy Shield policy

We comply with EU-US and Swiss-US data protection requirements

Libib is a cataloging and circulation web service for organizations and individuals. We collect and store information on managers and patrons who are entered into our system.

The privacy of your data is of great importance to us!

Libib will only ever access your account to help you with a problem or to diagnose bugs.

This policy applies to personal data from the European Union and from Switzerland that is collected, used, and retained by us in the United States.

Identity & Access

When you sign up for Libib, we ask for your name, organization name, and email address.

This information is used to personalize your account, send you invoices, updates, or other essential information.

If registering for Libib Pro, we will also ask for billing information. This is securely processed by Stripe.com, who also adhere to the EU-US and Swiss-US Privacy Shield policy.

We do not sell or share any information with non-agent third parties. If this practice should change in the future we will update this policy accordingly and provide individuals with opt-out choice.

You always have the right to access the personal information we store about you. If you wish to review, update, erase or further limit our use of your personal information, please contact Justin Peterson at privacyshield@libib.com.

When you write Libib with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference.

The only times we’ll ever share your info:

  • To provide products or services you’ve requested, with your permission.
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

Law Enforcement

We may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser.

Cookies

In order to improve our services and the website, and provide more convenient, relevant experiences to you, we use cookies to track usage of Libib and to help you login.

Third Parties

You understand that Libib uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with our services.

A current list of vendors is available upon request.

In cases of onward transfer to these third parties for data of EU or Swiss individuals received pursuant to the Privacy Shield Frameworks, Libib is potentially liable should any issues or concerns arise.

Data Retention

When you cancel your account, all your data is immediately removed from our live servers. Emergency backups with your data are retained for a period of 90 days.

EU-US and Swiss-US Privacy Shield Framework

Libib has self-certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, “Privacy Shield”). Libib adheres to the Privacy Shield Principles including the Supplemental Principles, (collectively, the “Privacy Shield Principles”) for Personal Data received from entities in the European Economic Area (the “EEA”) and Switzerland.

This Libib Privacy Shield Policy and the Libib Privacy Policy describe the privacy practices that we implement for Personal Data received from the EEA or Switzerland in reliance on the Privacy Shield. This Privacy Shield Policy uses terms which are defined in the Privacy Policy.

If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

Libib is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with regard to the Privacy Shield Frameworks.

EU-US and Swiss-US Dispute Resolution

If you have any questions or concerns, please contact Justin Peterson at privacyshield@libib.com or write us at 1702-L Meridian Ave #120, San Jose, CA 95125. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the Privacy Shield Principles.

Libib has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Finally as a last resort and under limited circumstances European Union or Swiss individuals with residual complaints may invoke a binding arbitration option before the Privacy Shield Panel.

Changes

This Privacy Shield Policy may be changed from time to time, consistent with the requirements of the Privacy Shield and in accordance with the process described in the Privacy Policy. You can determine when this Privacy Shield Policy was last revised by referring to the “LAST UPDATED” date at the bottom of this page.

LAST UPDATED: 4-30-2018