21 Ways to Defuse Anger and Calm People Down: Volume 1
VHS, 1hr and 42 minutes: You can learn to manage other people's anger and turn it into a catalyst for positive change. This video training program will teach you what the first thing to do is when confronted by an angry co-worker, how people react to silence, and why it helps them continue calmly, how to keep yourself calm when provoked by an angry person, ways to help co-workers sidestep emotions and concentrate on solutions. Plus, discover dozens of other anger-reducing techniques you can use with your co-workers, customers, employees, bosses or anyone else who needs a cool head to calm them down.
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