21 Ways to Defuse Anger and Calm People Down: Volume 2

Staver, Michael
VHS: This program will teach you 21 specific ways to mitigate anger where you work. Among the skills, you'll gain is the one thing you should always do before jumping into the middle of a conflict, how to recognize and reduce "conflict conditions" where you work, how to calm people down by moving to a new and neutral environment and what to do immediately when hostility gets out of hand.

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