Delivering Happiness: A Path to Profits, Passion, and Purpose

Tony Hsieh
Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results -- by actually creating a company culture that values happiness --and then delivers on it. Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Reviews

Reviewed: 2018-07-30

I bought the book to get another idea of customer service, since my best experience was working for Disney and getting their guest training. It was a slow book for me to get into. Until roughly the last half of the book, when Hsieh focuses on Zappos' growth and the mistakes they made at the beginning and especially the last 1/3 when the focus went to the company culture and the core principles of Zappos I was ready to toss the book. Hsieh talks about collecting experiences, but I think most people who read this book are like me and they want to know more about Zappos and how it has managed to be one of the 100 best companies to work for. I didn't really care about name dropping or the trips and really wish I could have skipped those sections. Read the last two sections, you will learn a lot. I just wish there had been more editing.

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