5 Steps To Professional Presence: How to Project Confidence, Competence, and Credibility at Work

Susan Bixler, Lisa Scherrer Dugan
Put Your Best Self ForwardIn a world where change is constant, building business relationships quickly is key. Professional presence can help you stand out in the crowd of e-mails, voicemails, business meetings, and social occasions. It offers a personal style that projects your competence, credibility, and confidence—whether you are in person or in cyberspace.5 Steps to Professional Presence offers a proven system that has been used by over 1,500 corporations since 1980.Step One:Make a powerful first impression using the essential components that convey trust, rapport, and connection.Step Two:Use nonverbal communication to maintain the first impression and create a lasting one.Step Three:Master high tech communication—e-mail, voicemail, and wireless—where the first impression usually begins.Step Four:Avoid no-win business situations with grace and savvy.Step Five:Develop the social skills you need to make the most of corporate outings, business meals and parties, and networking events.


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